Qatar Airways crowned Airline of the...

Carrier regains top title in Airline Excellence Awards, plus trophies for business class and catering

Qatar Airways has been crowned Airline of the Year 2024 in the Airline Excellence Awards run by AirlineRatings.com.

The win places Qatar Airways back into pole position having won the trophy in 2021 and 2022, but losing out to Air New Zealand in 2023.

This year, Korean Air came in second, Cathay Pacific Airways third, followed by Air New Zealand in fourth place and Emirates in fifth. Abu Dhabi’s Etihad took the eighth spot.

The Australia-based aviation safety and product rating agency AirlineRatings.com bases the awards on meeting 12 key criteria that include fleet age, passenger reviews, profitability, safety rating, product rating, innovation and forward fleet orders.

Alongside the top title, Qatar Airways also picked up the trophy for Best Regional Airline in the Middle East. For the fifth year running it won in the Best Business Class category and it won the gong for Best Catering.

Meanwhile, Emirates won in two categories: Best-In-Flight Entertainment and Best Premium Economy. Etihad Airways picked up Best Environmental Airline for the third year running.

AirlineRatings.com also ranked the best low-cost airlines by region with FlyDubai winning in the Middle East.

Other notable winners include Air New Zealand (which won Best Economy Class), Singapore Airlines (Best First Class), Virgin Australia (Best Cabin Crew) and Qantas (Best Lounges).

Badr Mohammed Al-Meer, chief executive for Qatar Airways Group, said: “At Qatar Airways, we stand for delivering exceptional customer experiences, and it is always reaffirming to be recognised for our relentless pursuit of service excellence.

“Receiving the Airline of the Year accolade by Airline Ratings has reinforced our commitment to innovation and customer care that defines our brand.”

Geoffrey Thomas, editor-in-chief for AirlineRatings.com, said: “In our objective analysis Qatar Airways came out number one in many key areas although it was very close scoring for the top 10.

“The passenger reviews, however, scored Qatar Airways ahead of all airlines and its consistency and high standard of service delivery came through in the feedback.”

For more information, visit www.airlineratings.com/awards/

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