Dubai Airports train 45,000 staff in...

Specialist training increased by 36% year-on-year

Dubai Airports has expanded its autism-inclusive training programme, equipping 45,000 employees to better assist autistic and sensory-sensitive travellers navigating Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC).

This expansion marks a 36% increase in specialist training year-on-year for Dubai Airports, as it looks to lead the aviation world in supporting travellers with neurodiverse conditions.

DXB is the world's first international airport to earn the Certified Autism Centre (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) and is also Autism-Certified by the Dubai Autism Centre (DAC).

The initiative aligns with Dubai's ambition of becoming a Certified Autism Destination (CAD).

Dubai's flagship carrier Emirates is also on track to become the world’s first Autism Certified Airline, with more than 30,000 ground staff and cabin crew currently undergoing training.

Beyond flying, the UAE city also achieved CAC accreditation for its public beaches in 2024, with all beaches now equipped with the facilities and features to make them autism-friendly.

Employees across Dubai Airports are being taught sensory awareness, effective communication and techniques to reduce anxiety to enable them to better support and connect with neurodiverse individuals.

Trained Dubai Airports' Guest Experience Ambassadors, identifiable by Sunflower pins (an international marque for hidden disabilities) are positioned at key touch-points throughout DXB and DWC to provide specialised assistance and support to guests and their families.

During April 2025, Autism Acceptance Month, DXB's Smart Gates will also be illuminated in blue in solidarity with the autism community.

Among other offerings, DXB has an Assisted Travel Lounge in Terminal 2, offering travellers a quiet, sensory-friendly space.

Throughout 2025, Emirates airline will be introducing new standards and services for customers with autism and sensory conditions, including sensory guides to help travellers make informed decisions about their journey and neurodiverse sensory products, such as fidget toys or aids that can encourage focus and help de-stress.

For more information, visit www.dubaiairports.ae and www.emirates.com

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